If you have paid for a transaction in cash, you can opt for a replacement product for the amount paid, of its equivalent value. We do not process any refunds in cash. However, any transaction made in points cannot be refunded. In case you’re requesting a refund for a transaction paid for with City Rewards points, you will need to revert to the first option and opt for a replacement item itself. Please contact the Customer Service counter in case of such a situation.