While points earned are not converted to cash, they can be used for your next transaction in the place of cash. For eg: for every 100 points earned, you can use them to pay for any valid goods worth 100 Kyats.

It is compulsory to present your City Rewards app or card at the time of payment to have points credited to your account. Unfortunately, we cannot credit points after the time of payment.

Please check the validity of the offer. Expired offers will not be eligible for redemption any more. In case the offer is still within its validity period, please contact Customer Care via the app.

Offers and promotions listed in your City Rewards app vary depending on the issuing merchants. They include special rates, discounts, free gifts, etc. It is possible to find discounts via City Rewards.

Each City Rewards account information is used to customise unique offers specific to that customer. Our promotional offers are personalised because we would like to make the offers most suitable for you. The more you use your account, the more the chances to receive special offers from us.

Yes, you can use the City Rewards app at City Mart Supermarkets, Ocean Supercenters, marketplace by City Mart, City Care Health and Beauty stores, Mini City Mart, Seasons Bakery & Cafés, City Baby Club stores, City Books and Music, Safari Bookstores, City Kids Zone, Latt Sone Food Court, Gong Cha Myanmar, and LockNLock stores across Myanmar.

In case you have forgotten your physical City Rewards card at home, and you don’t have the app, you can earn points by presenting your mobile phone number or NRC/Passport number to the cashier. However, there is no way to use your points without the presence of either your physical card or app. Please ensure to do so before making payment for your transaction. However, there is no way to use or redeem your points without your physical card or app. A better alternative is to do so *before* the billing of your purchase. A better alternative is to just download the City Rewards app, sign up and click ‘Add card’. This lets you add your physical card to the app so that you never have to carry your physical card again, giving you access to a range of rewards, payment features and much more at the click of a button!

All rewards seen inside your City Rewards account are subject to the timelines, terms and conditions of the issuing merchant. Please check the fine print on each of them to know more. They vary in nature depending on their issuance.

If the points are not credited to your account, please contact 09 777 395 888 and give us all the information of purchase (date, time, place of purchase, amount) and receipt number. We will process the same and help you at the earliest.

Please contact the nearest Customer Service Counter or call the City Rewards Hotline at 09 777 395 888 in case of such an incident. Before that, please do check once for the qualification of the goods purchased and/or your data connection.

No, points can’t be combined to make any purchase. Each members points are exclusively their own. Points are further non-transferable.

1 point will be awarded for every transaction of 200 kyats (inclusive of commercial tax) paid for in cash at participating outlets.

The update of points and/or cash wallet balance usually reflects in your account within a few minute of the transaction itself. In case of a delay, please check data connectivity, updates on the App Store for the app or phone issues. In case the update still doesn’t reflect, please contact a City Mart Customer Service Counter at the earliest.

Please check the History section of the app for an explanation or contact City Rewards Hotline at 09 777 395 888 in such a case. Please further note that all points carry an expiry date of one year from date of accrual and your points may just have expired.

City Rewards points are not transferable as is, however, cash added to the City Rewards cash wallet can be gifted to a friend in your Contact list via the ‘Gift’ section of the app. Please note that all points carry an expiry date of 1 year from the date of issuance and your points may have just expired. This is currently only available on the app.

If you have paid for a transaction in cash, you can opt for a replacement product for the amount paid, of its equivalent value. We do not process any refunds in cash. However, any transaction made in points cannot be refunded. In case you’re requesting a refund for a transaction paid for with City Rewards points, you will need to revert to the first option and opt for a replacement item itself. Please contact the Customer Service counter in case of such a situation.

Your points will be valid for 1 year from the date that they are awarded to your account.

Upon presenting your City Rewards app/card to the cashier or counter staff, your qualified points and rewards will automatically be deducted upon purchase of qualifying products.

Unfortunately, points cannot be awarded for purchases made prior to joining the City Rewards program. Furthermore, once a transaction has been completed, points cannot be added to the City Rewards account. We strongly encourage our customers to present their City Rewards account to the cashier, before they pay for their purchase.

You can use the points to pay for merchandises at all City Mart Supermarkets, Ocean Supercenters, Marketplace by City Mart, City Care Health and Beauty Stores, Seasons Bakery & Café and other participating merchants.. Points are usable after every 100 points is collected. For example: 100 points can be used to pay for 100 Kyats, converting from our 1 point = 1 kyat rate.

Yes. Points will not be awarded for City Gift Cards, Gift Vouchers, promotion items, alcohol drinks, phone prepaid cards and other products which may also be excluded from the Scheme at the discretion of City Mart Holdings Ltd.