In case you have forgotten your physical City Rewards card at home, and you don’t have the app, you can earn points by presenting your mobile phone number or NRC/Passport number to the cashier. However, there is no way to use your points without the presence of either your physical card or app. Please ensure to do so before making payment for your transaction. However, there is no way to use or redeem your points without your physical card or app. A better alternative is to do so *before* the billing of your purchase. A better alternative is to just download the City Rewards app, sign up and click ‘Add card’. This lets you add your physical card to the app so that you never have to carry your physical card again, giving you access to a range of rewards, payment features and much more at the click of a button!